24/7 support in Bangla, fast resolutions, and detailed guides — all in one place.
Select the type of issue you're facing
Personal information, password, security settings
Payment methods, limits, and processing times
Bonus terms, turnover requirements, and redemption process
Game rules, bet settlement, live games
Downloads, installation, and updates
Identity verification, document submission, account security
Levels, points, exclusive perks, and terms
Limit setting, self-exclusion, support
Use Live Chat for the fastest resolution
The fastest way to get help. On average, a Bangla-speaking agent will connect with you within 3 minutes.
Active nowFor complex issues or document-related queries, reach out via email with full details.
support@bk98.clickVIP members get direct phone access with a dedicated support line.
VIP ExclusiveRead the step-by-step guide
Opening an account at bk98 is quick, easy, and completely free. Just a few details and you're ready to go. New members get an instant 100% welcome bonus – no complicated conditions.
Click the "Register" button in the top menu. A short form will appear.
Enter your active Bangladeshi mobile number and a strong password (at least 8 characters, combining numbers and special characters).
You'll receive a 6-digit OTP on your mobile. Enter it in the designated field and tap "Verify".
Add your full name and date of birth. This information will be required at withdrawal, so make sure it's accurate.
Once your account is active, make a deposit and claim your bonus. The welcome bonus will be credited automatically.
Bk98's payment system is built with Bangladeshi players in mind. bKash, Nagad, Rocket — they're all supported here. Deposits are usually instant, and withdrawals are processed within 15 to 30 minutes.
| Payment Methods | Minimum Deposit | Minimum withdrawal | Processing Time | Charges |
|---|---|---|---|---|
| bKash | ৳200 | ৳300 | Instant / 15 min. | Free |
| Nagad | ৳200 | ৳300 | Instant / 15 min. | Free |
| Rocket | ৳200 | ৳500 | Instant / 20 min. | Free |
| Bank Transfer | ৳1,000 | ৳2,000 | 1–2 business days | Free |
| DBBL Nexus | ৳500 | ৳1,000 | Instant / 30 min. | Free |
Bk98 offers a variety of bonus types. Each bonus comes with specific turnover requirements; once met, the bonus balance converts into real withdrawable funds. Here are a few important things to keep in mind.
100% bonus on your first deposit, up to ৳5,000. Turnover requirement: (deposit + bonus) × 15.
Reload on Mondays and get a 30% bonus. Turnover: 10×. Minimum deposit ৳500.
5–20% cashback on daily net losses (based on VIP level). No turnover requirements.
Refer a friend — when they make their first deposit, you'll earn a ৳300 bonus plus 3% of their lifetime revenue.
Bk98 has over a thousand games, each with its own rules and strategies. Below are some key points that both new and experienced players frequently ask about.
Keeping your account and funds secure is our top priority at bk98. SSL 256-bit encryption, two-factor authentication, and automated fraud detection all work together to protect your account.
Use a password with at least 8 characters, combining uppercase and lowercase letters, numbers, and special characters.
Enabling SMS 2FA from your profile settings will require an OTP every time you log in.
Upload the front and back of your NID along with a selfie. Verification is completed within 24 hours.
If you notice any unfamiliar logins or transactions, contact us via live chat immediately. You also have the option to temporarily lock your account.
At many betting sites, support is only available in English and only during certain hours. At bk98, we do things differently. Every member of our support team is a native Bangla speaker, available 24 hours a day, 7 days a week.
We keep things simple for players from all corners of Bangladesh. Whether you're a rickshaw driver in Dhaka or a fisherman in the Sundarbans, you can reach us and get help without any hassle.
Stay safe — keep gambling for fun
Bk98 believes that gambling and betting are forms of entertainment and should never be treated as a source of income. That's why we've built a set of safety tools that you can manage directly from your account settings.
Ask yourself the following questions. If the answer to any of them is "yes," it may be time to take a break:
When you first come to bk98, it's natural to have a lot of questions. How do I deposit? How do bonuses work? How long does a withdrawal take? These are things almost everyone wonders about. That's exactly what our Help Center is here for.
It's not just newcomers – experienced players regularly visit the bk98 Help Center to understand new features or troubleshoot technical issues. Our guides are updated frequently so you always have access to the latest information.
Bk98's customer support team is primarily based in Dhaka, with representatives from Chittagong, Sylhet, and Rajshahi as well. Understanding regional accents and local expressions matters to us – because our players come from all across Bangladesh.
If Live Chat seems slow or your issue is complex, email us at support@bk98.click with a full description. Attaching a screenshot or transaction ID helps us resolve things faster. We typically respond to emails within 1 to 4 hours.
Tip: Have your transaction ID, account number, and a screenshot of the issue ready before starting a live chat — it speeds up the resolution significantly.
Most frequently asked questions about the Help Center